eCheck Direct Customers Welcome – “e Check Direct is Not Answering the Phone”

August 10, 2020

At CheckWriter™ we started getting calls saying, “e-Checks Direct is not answering the phone.”

What happened when we investigated customer calls asking, “why did eChecks Direct stop answering the phone?”

We called and the number was changed. On 3 occasions at the new number, 818-833-5338 we were given 2 options: 1 for customer service and 3 for support.  We tried both options on all 3 days and got a recording that says: “Sorry you are having problems. Good Bye.”  Then it hangs up.

There is no official closure notice, and the website appears to function, customers who print RCC checks, and take checks by phone, fax, online, or do monthly recurring billing, want top industry standards and reliability.

Customers who need an easy switch, or an alternative to eChecks Direct can use CheckWriter™ software for only $19.99 per month, flat rate for an unlimited account or as low as $8 for a low volume account.

CheckWriter™ is 24-years-old and is not going anywhere. It operates securely on a PCI complaint platform through any web browser, with no support needed.  It always works, period.

We do have amazing, and always available, free telephone support if yo need it.  Even if you just want us to hold your hand and walk you through the set up, transfer and how to use the virtual terminal software.   There is never a charge for support or help.

Sing up and get FREE full service on-boarding, where we can help you with all of the setup and training if needed.

YES  – You can use up any old check paper you already have, it works with CheckWriter™.

All support is free.  Low volume plans for $8/month. No transaction fees.

Just call 617-859-8998 and ask about getting a new CheckWriter™ account.

Or order online at:  https://checkwriter.net

UPDATE from May 3, 2021
The owner of eCheck Direct called our offices to state they are now answering the phone and are still in business.